Case Study: Papa Gino’s Pizzeria achieves 99%+ faster onboarding and stronger employee collaboration with Paylocity

Iconic Restaurant Chain Serves Up Excellent Employee Collaboration

Papa Gino’s Pizzeria, part of New England Authentic Eats with roughly 167 locations and 2,200 employees, faced slow, paper-based onboarding, unreliable email/post communications, and a flood of W‑2 helpdesk requests because its in‑house payroll system couldn’t support modern HR needs. The company engaged Paylocity for a modern HCM solution (including Community, Self‑Service Portal, and Recruiting & Onboarding) to provide a single, reliable channel for employee communication and payroll services.

Paylocity digitized hiring, onboarding, benefits and communications—giving employees daily access to Community and self‑service tools—and delivered measurable impact: onboarding time dropped from up to seven days to about 10 minutes (99%+ faster), 8,000+ USPS mailings were eliminated annually, and more than 5,000 W‑2 helpdesk calls were avoided each year, while peer recognition and daily engagement improved team collaboration and retention.

Papa Gino’s Pizzeria

Ritch Price

Operational Controller