Case Study: Family Express reduces turnover by 6.5% and elevates employee recognition with Paylocity

Convenience Store Elevates Employee Recognition with Paylocity

Family Express, a convenience-store chain with 900+ employees across 81 Indiana locations, faced outdated HR systems that left employee recognition siloed and made payroll, scheduling, and engagement work cumbersome. Seeking a partner that combined enterprise capability with boutique-level care, Family Express chose Paylocity and adopted tools like Community, the Paylocity Mobile App, scheduling with certification visibility, and Paylocity Learning to modernize HR and amplify its culture of recognition.

Paylocity’s HCM solution made recognition visible across the organization, simplified manager scheduling, and provided day‑one access to resources and learning—contributing to a 6.5% year‑over‑year reduction in turnover, roughly 50 applicants screened per hire, and streamlined operations across 81 locations and 51 million annual customer touchpoints. By enabling public shoutouts, certification-aware scheduling, and learning paths, Paylocity helped Family Express increase employee engagement, improve service consistency, and scale large‑scale recognition events like its Annual Family Festival.

Family Express

Alex Olympidis

President of Operations