Case Study: SAMI achieves streamlined resident payment processing with PayLease

SAMI - Customer Case Study

SAMI, a student housing operator in Illinois managing more than 2,000 units, was struggling with an automated payments system from another provider that caused misdirected deposits and delayed notices of returned payments. The accounting burden and high resident turnover made these issues especially difficult, so SAMI turned to PayLease for a more reliable electronic payments solution.

PayLease implemented real-time reporting and notification tools that gave SAMI better visibility into resident payments, returned payments, declined cards, and batch deposits, while ensuring funds were deposited into the correct bank accounts. As a result, SAMI significantly reduced payment-handling time, improved convenience and reliability, and began encouraging online payments more broadly, with some properties considering mandatory electronic payments.

SAMI

Marc Elder

General Manager