Case Study: Planned Property Management Inc. achieves higher resident payment adoption with PayLease

Planned Property Management - Customer Case Study

Planned Property Management Inc, a multifamily property manager in Chicago with more than 3,000 units, needed a payments vendor that would make life easier for residents and managers while integrating smoothly with Unix. They also wanted strong reporting, notifications, and a provider that would help drive high tenant adoption of automated payments.

PayLease provided the solution with a user-friendly payments interface, Unix integration, and robust reporting tools, supported by account management guidance to boost resident adoption. Planned Property Management also covered the first processing fee for residents to encourage sign-up. As a result, at least 80% of tenants used PayLease at least once, adoption increased significantly, and the team reported that the service made operations much easier.

Planned Property Management Inc

Mary Francis

Collection Manager