Case Study: Monarch Investment and Management Group achieves higher utility cost recovery with PayLease

Monarch Investment and Management Group - Customer Case Study

Monarch Investment and Management Group, a multifamily operator with about 22,000 units across 15 states, faced rising gas costs on newly acquired Michigan communities that were included in rent and not being recovered effectively. After seeing losses of roughly $15,000–$20,000 per month, Monarch turned to PayLease for a RUBS billing program and help managing the resident communications and implementation.

PayLease implemented convergent billing, handled the technical and billing logistics, and supported Monarch with resident notices and lease updates. The result was faster utility cost recovery, with gas expense income rising to about $10,000 per month, plus an added $30,000–$40,000 per quarter from vacant unit recovery; Monarch also saw rent delinquencies drop by approximately $3,000 per month.

Monarch Investment and Management Group

Matt Rutherford

Utility Analyst