Case Study: Hilton Realty achieves streamlined utility management and cost recovery with PayLease

Hilton Realty - Customer Case Study

Hilton Realty, a Princeton, NJ real estate development and management company overseeing 2,700 multifamily units and 4.4 million square feet of commercial space, was struggling to manually process about 1,200 utility bills each month. Their in-house utility AP workflow was time-consuming, labor-intensive, and prone to billing questions and errors, so they turned to PayLease and its utility management services.

PayLease implemented a utility expense management solution across Hilton Realty’s 19 multifamily properties, including a custom integration with AMSI to automate bill data entry and store bill images for easier auditing. The result was a much faster, fully electronic process, improved visibility, and stronger vacant cost recovery; in the first month alone, recovered vacant costs significantly offset AP service costs, with Hilton Realty expecting those savings to fully cover the expense within a year.

Hilton Realty

Bill Chast

Controller