Case Study: Hammersmith Management achieves seamless HOA payments and stronger homeowner satisfaction with PayLease

Hammersmith Management - Customer Case Study

Hammersmith Management, a Colorado-based HOA community management firm overseeing more than 50,000 homes, was struggling with poor client support, weak website integration, and a complicated online payment process for homeowners. The company turned to PayLease to find a more convenient payment solution that would work smoothly with its website software and improve the experience for both residents and property managers.

PayLease implemented fully integrated payment portal services with single sign-on for Hammersmith’s websites, plus an independent portal for associations without a website. The result was a seamless user experience, faster support responses, and 24/7 phone payment support for homeowners. Hammersmith said PayLease met every requirement, with perfect website integration, strong adoption, and improved homeowner satisfaction.

Hammersmith Management

Joseph Jordan

Website Manager