Case Study: Boutique Apartments™ achieves improved productivity, more on-time payments, and cost savings with PayLease

Boutique Apartments - Customer Case Study

Boutique Apartments™, a multifamily operator managing about 3,000 units in and around Denver, Colorado, struggled with utility billing and accounts payable inefficiencies. Their previous provider lacked integration with Rent Manager, left utility data 60–90 days behind, and made it hard to track resident payments or spot billing issues in time. Boutique Apartments™ had already been using PayLease’s Online Payments solution and later added Resident Billing and Utility Expense Management to simplify operations.

PayLease implemented an integrated suite that let residents pay rent, utilities, and fees in one online transaction while giving Boutique Apartments™ real-time visibility into utility data. PayLease also audited invoices, corrected inaccuracies, and identified vacant-unit recovery opportunities, which led to improved productivity, more on-time payments, and measurable cost savings.

Boutique Apartments™

Jennifer Howard

Chief Financial Officer