Case Study: State of Kansas achieves unified digital government services with PayIt

State of Kansas unifies digital services and cuts wait times with PayIt

The State of Kansas faced the challenge of providing a unified digital experience for its residents, who were frustrated by siloed city, county, and state-level services. They partnered with PayIt to create a single, agency-agnostic platform to simplify transactions and improve citizen satisfaction.

PayIt implemented the iKan solution, a web and mobile application that allows residents to manage services like driver's license renewals, vehicle registrations, and vital records in one secure profile. This resulted in nearly half of Kansas residents creating an account, collecting over $1 billion for the state, and significantly reducing in-office wait times and visits. PayIt's partnership was crucial to delivering this seamless, end-to-end digital government experience.

State of Kansas