Case Study: Okaloosa County Clerk of Court and Comptroller cuts payment risk with PayIt

Okaloosa County Clerk of Court and Comptroller processes 22,000+ transactions with PayIt

The Okaloosa County Clerk of Court and Comptroller was managing two separate payment vendors, which required multiple logins and manual daily reconciliation. This system was inefficient and prone to errors, including an unexplained issue with payments being automatically refunded. The office sought a new payment provider to consolidate its systems and improve reliability.

By implementing PayIt's payment platform, the office consolidated its two vendors into a single, unified system. This solution processed over 22,000 transactions and collected more than $3 million in its first year. PayIt also provided greater resilience; when the county's case management system went down, staff used PayIt's tools to quickly set up a manual payment option and continue processing transactions without interruption.

Okaloosa County Clerk of Court and Comptroller