Case Study: North Carolina Department of Transportation improves DMV service delivery with PayIt

North Carolina DOT serves 7.6 million users with PayIt

The North Carolina Department of Transportation (NCDOT) sought to modernize its DMV services to improve access and the customer experience for its growing population of nearly 11 million residents. Partnering with vendor PayIt, NCDOT aimed to create a scalable, citizen-centric digital platform to transform how it interacts with the public.

PayIt implemented the myNCDMV customer engagement platform, which consolidated numerous DMV services into a single, secure online profile for residents. The solution was highly successful, collecting over $1.5 billion in online revenue, decreasing office wait times by 20%, and increasing online transactions by 400%. The platform also became an essential communication tool, fostering high engagement and trust with millions of users.

North Carolina Department of Transportation (NCDOT)