Case Study: Guilford County, North Carolina achieves 244% growth in online property tax collections with PayIt

Guilford County grows online property tax collections 244% with PayIt

Guilford County, North Carolina, faced challenges with its previous property tax payment vendor, including poor customer support, difficult reconciliation processes, and a payment system that was not user-friendly for its residents. The county sought a new solution to address these issues and turned to PayIt for its property tax payment services.

PayIt implemented an end-to-end payment platform for Guilford County. The solution featured a cart for bulk payments, real-time posting to the county's system, and automated fund transfers. This resulted in a 244% growth in online property tax collections and reduced the reconciliation process from a constant task to just two to three days, saving significant staff time.

Guilford County, North Carolina