Case Study: City of St. Louis streamlines tax and utility payments with PayIt

City of St. Louis collects over $1M online tax payments with PayIt

The City of St. Louis faced a significant challenge with its outdated payment system, which lacked integration and forced staff to manually process payments. This time-consuming process often resulted in "blind payments" with errors that were difficult to resolve. The city partnered with PayIt to implement a comprehensive digital payment solution to address these inefficiencies.

PayIt's platform provided a seamless, end-to-end payment experience for residents, including online, mobile, and IVR phone payments in both English and Spanish. This solution eliminated blind payments and drastically reduced manual work for city staff. The results were substantial, including the collection of over $1 million in online tax payments in 2020 alone and an additional $950,000 collected via IVR in its first seven months. PayIt's responsive partnership and flexible technology allowed for rapid deployment of new services, streamlining the city's entire reconciliation process.

City of St. Louis