Case Study: City of Lansing achieves easier digital bill payment and improved collections with PayIt

City of Lansing processes $12 million in digital payments with PayIt

The City of Lansing sought to modernize resident bill payments and government interactions, moving away from a previous vendor experience that was not stellar. The city needed a solution that would make these necessary transactions as simple as possible for its residents while also improving internal efficiency. They partnered with PayIt to implement its digital payment platform for services including property tax and utilities.

PayIt provided a user-focused digital platform that consolidated various bills into a single, easy-to-use system for residents. This solution processed over 26,000 transactions, collecting more than $12 million in digital payments and making online transactions the majority of transaction volume. The partnership made reconciliation easier for city staff and received positive feedback from residents, positioning Lansing as a future-forward city.

City of Lansing