Case Study: City of Grand Rapids improves resident services and boosts online payments with PayIt

City of Grand Rapids boosts online transactions 320% with PayIt

The City of Grand Rapids sought a digital platform that went beyond simple payment processing to improve resident services, provide flexibility, and reduce barriers to timely payments. To meet this challenge, the city partnered with vendor PayIt to deploy its digital government solutions for property tax, utilities, and tickets & fines.

PayIt implemented a resident-centric digital platform that offered flexible payment options and customer engagement features like reminders and QR codes. This solution led to a significant measurable impact, including a 320% increase in online transactions, with the city collecting approximately $147,000,000 through the platform in 2024.

City of Grand Rapids