Case Study: a top health plan achieves 96.6% verified contact information with Payfone Trust Platform

Largest Health Plans Company - Customer Case Study

Payfone worked with one of the East Coast's largest health plan companies, which faced a major challenge in member engagement. The company had confirmed contact information for less than 30% of its members, preventing effective communication through digital channels like text and voice calls.

The solution was implemented using the Payfone Trust Platform. Payfone dramatically increased the rate of verified member contact information to 96.6%. This significant improvement enabled the client to add on mobile functionality to unlock new use cases, including frictionless and passwordless login.