Case Study: Nurse Next Door improves payment efficiency and customer experience with Payfirma

Nurse Next Door - Customer Case Study

Nurse Next Door, a home care services provider, needed a better way to handle credit card payments without slowing down the customer experience. Their previous process required in-field staff to call in card details to office staff, who then manually entered payments into a point-of-sale system and wrote receipts by hand. Payfirma helped address this challenge with its payment processing solution, including a web terminal.

By switching to Payfirma, Nurse Next Door gained a faster, more efficient payment workflow with lower rates and strong customer support. The company has used Payfirma for 5 years with no downtime, processing payments twice a month and sending customers emailed receipts with a better layout. Payfirma helped Nurse Next Door improve the overall customer experience and streamline invoice payments.

Nurse Next Door

Kim Kendrick

Nurse Next Door