Case Study: Cobalt achieves secure omni-channel customer messaging with Payemoji

Cobalt - Customer Case Study

Cobalt, a leading infrastructure and managed service provider in Ireland, sought to introduce a secure, cost-effective omnichannel messaging service using apps like WhatsApp. Their challenge was to integrate this new customer engagement channel with their existing Goto IT service management system in a timely manner. They partnered with the vendor Payemoji to address this need.

The Payemoji solution was implemented within weeks, providing a scalable service with local numbers, QR codes, and a web widget for customer contact. It featured a message concierge for self-service and a unified inbox for agent handoff. Crucially, Payemoji integrated with Cobalt's Goto system via secure APIs, ensuring all conversations were recorded. The result was a highly personal communication channel that customers loved, augmenting Cobalt's customer engagement capabilities.

Cobalt

Seán Burke

Founder & CEO