Case Study: University Co-operative Society achieves 25% reduction in payroll processing time and upgraded customer service with Paycor

University Co-operative Society Switched to Paycor for Upgraded Customer Service

University Co-operative Society, a non‑profit bookstore founded in 1896 at The University of Texas at Austin with about 300 employees, struggled with an unintuitive HR system, multiple logins, complex performance reviews and poor customer service — culminating in a payroll outage that left dozens of staff unpaid. HR Manager David Powell began searching for a new provider after that failure.

They selected Paycor, implemented Time & Attendance, Onboarding, Payroll and HR on a single platform (going live two months ahead of schedule), and gained mobile self‑service and a recognition tool. The result: a more intuitive, single‑source system, faster customer support, automated reporting for accounting and a 25% reduction in payroll processing time.

University Co-op

David Powell

Human Resources Manager