Case Study: Great Miami Valley YMCA achieves responsive, personalized payroll and HR support with Paycor

The Great Miami Valley YMCA and Paycor A Partnership Built on Customer Service

The Great Miami Valley YMCA, which employs nearly 900 part-time, full-time and seasonal staff, was hampered by slow, inconsistent payroll support. Long wait times, repeated transfers through a call center and a lack of timely answers forced VP of HR Kim Phillips to spend excessive time resolving pay and HR issues, leaving staff frustrated and leadership distracted from strategic work.

Paycor provided a dedicated support specialist who learned the Y’s business, offered personal, proactive guidance and delivered consistent, timely answers. As a result, Phillips regained time and confidence in payroll operations, staff issues are resolved more quickly, and the YMCA now has a trusted HR/payroll partner that adapts to new challenges.

Great Miami Valley YMCA

Kim Phillips

VP Human Resources and Organizational Development