Case Study: LJ Ross Associates achieves dramatic reduction in absenteeism and $30K savings with Paycor

LJ Ross Associates Overcome Absenteeism with Paycor

LJ Ross Associates, a debt-collection and customer-service firm, was struggling with inefficient time tracking and a manually managed points & incidents (P&I) policy that contributed to a roughly 15% absenteeism and tardiness rate and a heavy HR/supervisor administrative burden. Seeking better scheduling, objective policy enforcement and improved customer service, they partnered with Paycor.

Paycor’s unified HCM—including Perform Time with fixed scheduling, automated P&I tracking, and Time Off Manager—automated time & attendance and objective policy enforcement. The company saved $30K, reported a dramatic reduction in absenteeism/tardiness (a 250% improvement per the company), freed HR and supervisors (480 hours/year total; top employees save 10 hours/week; each supervisor saves 2 hours/week), improved call-center quality by 16%, and boosted employee understanding and morale while streamlining payroll and HR processes.

LJ Ross Associates

Alline Fox

HR Generalist