Case Study: Detroit Zoological Society achieves unified HR, accurate payroll, and dedicated support with Paycor

Detroit Zoological Society - Customer Case Study

The Detroit Zoological Society (DZS), a 91‑year Detroit institution that employs up to 500 seasonal workers, faced mounting HR and payroll headaches: inconsistent customer service from their provider, disparate systems that didn’t sync changes to payroll, multiple log‑ins, manual audits to ensure data accuracy, and paper‑heavy onboarding processes that strained a small HR team.

Partnering with Paycor gave DZS a single, unified platform with a dedicated customer service team, single sign‑on, and electronic onboarding. Real‑time updates eliminated manual re‑keying and hours spent auditing data, streamlined hiring and payroll, and freed staff to focus on the organization’s mission — all while providing a consistent, expert support experience and a modern, intuitive user interface.

Detroit Zoological Society

Robert Schumaker

Director of Finance