Case Study: Central Texas Credit Union achieves 88% reduction in payroll processing time and improved employee engagement with Paycom

How a Credit Union Improved Engagement and Reduced Payroll Processing Time by 88%

A growing credit union headquartered in Temple, Texas (202 employees across 10 locations) struggled with an outdated payroll system that drained time and morale: payroll processing took two days, managers spent two to three days per pay period fixing errors, and payroll mistakes even prompted employee resignations and created compliance risk.

They implemented Paycom’s Beti, an employee‑guided payroll experience that lets staff find and correct pay issues before payroll is submitted. The result: payroll processing time dropped by 88% (now under an hour), managers report spending zero time fixing errors, morale and retention improved, and compliance strengthened — consistent with a Forrester study showing up to a 90% reduction in payroll labor and ~80% efficiency gains.