Case Study: Plumbing Doctor achieves 30% year-over-year sales growth with Paychex PEO

Plumbing Doctor® Grows Year-Over-Year Sales Revenue 30%

Plumbing Doctor, a 40-year family-run plumbing business serving customers across 100 ZIP codes, experienced a rapid growth spurt that brought a 30% rise in headcount and increasingly complex HR issues—workers’ compensation, employee terminations, and shifting multi-state labor laws—that were consuming COO Jessie Farias Tavera about 20 hours a week in research. The company wasn’t ready for an in-house HR team but needed timely, expert guidance to stay compliant and protect its reputation.

Plumbing Doctor engaged Paychex PEO for a dedicated HR professional, the Paychex Flex platform, benefits administration, and compliance support. That partnership enabled proactive HR planning and faster hiring and training, saved roughly 960 hours per year on HR research, doubled the technician team, improved employee benefits (including full 401(k) participation), and contributed to a 30% year-over-year sales revenue increase.

Plumbing Doctor

Jessie Farias Tavera

Chief Operating Officer