Case Study: a global freight forwarder achieves 80% straight-through processing with PayCargo AP Automation

global freight forwarder automates AP with PayCargo, reaching 80% straight-through processing

The customer, a global freightight forwarder, faced a significant challenge in scaling its accounts payable operations. As payment processing volume grew, its 40-person finance team was dedicated entirely to manual carrier invoice reconciliation, which introduced errors, slowed payments, and required more headcount to handle increased volume. To address this, the company turned to PayCargo's AP Automation service.

PayCargo implemented an automated workflow that digitized invoice intake, extracted details, and validated them in real time. The solution integrated with the forwarder's existing systems and automatically cross-checked invoices against contracted rates. This resulted in 80% of invoices being cleared for payment automatically, freeing the finance team from manual reconciliation. PayCargo enabled the company to handle more volume across 20+ countries without needing any extra headcount.