Case Study: a Denmark-based logistics provider achieves 72% booking automation with PayCargo Booking Automation

a Denmark-based logistics provider automates 72% of bookings with PayCargo

A Denmark-based logistics provider, a major European freight forwarder, faced a hard scalability wall as its monthly road bookings were set to double. With 50,000 monthly bookings arriving as unstructured email requests, a team of 35 staff manually processed each one, creating delays and risking errors. The challenge was to double volume without doubling headcount.

Partnering with PayCargo, the forwarder implemented PayCargo's AI-powered Booking Automation. The solution used a large language model to read unstructured emails and automatically translate them into validated bookings synchronized to their TMS. PayCargo's solution fully automated 72% of bookings, slashing the average booking time from 6-8 minutes to 10-15 seconds. This recovered 20,000 labor hours and saved an estimated €250k annually, building a scalable growth engine.