Case Study: Surgery Partners improves retention and reduces financial stress with Payactiv

Surgery Partners boosts retention by 34% with Payactiv

Surgery Partners, a healthcare company with over 200 locations, was facing workforce instability and retention issues due to the financial stress of its hourly employees. Many employees lived paycheck to paycheck and resorted to high-cost options for emergency funds. The challenge was to find a solution that could support employees in real time without adding cost or administrative complexity for the employer. Payactiv provided its Earned Wage Access service to address this.

Payactiv implemented its solution by embedding it directly into Surgery Partners' existing UKG payroll ecosystem, requiring no system overhaul or employer cost. The results were significant, including a 34% higher retention rate among employees who used Payactiv. The solution also led to increased shift reliability and reduced call-outs, providing measurable workforce stability and becoming a key part of the company's recruiting and retention strategy.

Surgery Partners