Case Study: JAE Restaurant Group achieves a 50% increase in retention and reduced operating costs with Payactiv

QSR Combats High Turnover With On-Demand Pay

JAE Restaurant Group, one of the largest Wendy’s franchisee groups with more than 200 locations, struggled with QSR‑level turnover as high as 130% and needed a way to improve hourly workers’ financial liquidity without increasing operating costs. They selected Payactiv’s Earned Wage Access (on‑demand pay) during an ADP HCM transition because it integrated via API and offered pre‑funding and employee guardrails at no cost to the employer.

Payactiv implemented a pre‑funded on‑demand pay solution with dedicated account management, training, and smooth integration, including popular Instant Deposit features. As a result, JAE reports about a 50% increase in retention among Payactiv users, growing adoption of the service, and reduced recruiting and operating costs while providing a zero‑cost financial wellness benefit to employees.

JAE Restaurant Group

Maritza Denman

Payroll Manager