Case Study: Large Resale Service Provider reduces employee financial stress and costly fees with PayActiv

Large Resale Service Provider - Customer Case Study

Large Resale Service Provider was facing widespread paycheck-to-paycheck stress among hourly workers, leading to overdraft fees, late fees, and use of predatory payday or title loans because paydays and bill deadlines didn’t align. To address this, the company turned to Payactiv and its PayActiv financial wellness program — an earned-wage access solution delivered via app/website that lets employees access earned-but-unpaid wages on demand as a no-debt alternative.

Payactiv provided a turnkey implementation requiring no payroll or IT changes, available from Day 1 with a flat transaction fee and not a loan. In a survey of 2,146 workers at 54 companies making under $25/hour, Payactiv users avoided significant “FinTax”: 31% avoided overdraft fees (saving $21,620), 22% avoided payday loans (saving $22,426), and 9% avoided other loans (saving $14,485); users also reported an employee Net Promoter Score of +73, reflecting improved morale and reduced financial stress.