Case Study: JAE Restaurant Group boosts retention and lowers operating costs with Payactiv

JAE Restaurant Group boosts retention by 50% with Payactiv

JAE Restaurant Group, a large Wendy's franchisee, faced the common QSR industry challenge of extremely high employee turnover rates, up to 130%. They sought a way to improve their hourly workers' financial wellness to aid retention but needed a solution that would not increase their own operating costs due to thin margins. They partnered with Payactiv to implement its Earned Wage Access service.

Payactiv provided a financial wellness solution that allowed employees to access their earned wages on-demand, eliminating the need for predatory loans. The implementation was smooth with dedicated support, and the service was zero-cost to JAE. The results included a 50% increase in retention for employees using Payactiv, which in turn reduced JAE's operating costs associated with recruiting and training. Payactiv helped JAE successfully combat its turnover problem.

JAE Restaurant Group