Case Study: Baton Rouge General Medical Center achieves reduced employee financial stress and improved patient care with PayActiv

Baton Rouge General Medical Center - Customer Case Study

Baton Rouge General Medical Center partnered with PayActiv to tackle widespread financial stress among its 3,000 employees—many hourly workers living paycheck to paycheck—whose money worries were hurting focus, productivity, and patient care. The hospital introduced the PayActiv financial wellness service as a voluntary employee benefit to give workers immediate access to earned wages and other tools to stabilize their finances.

PayActiv delivered a turnkey, no-out-of-pocket solution that required no payroll system integration and is accessed via a mobile app offering cash advances, bill pay, bank transfers, and automatic savings. Within six months half of the target workers enrolled, 67% of enrollees used the service, employees report 92% satisfaction, and users saved about $40 per transaction by avoiding overdrafts and payday loans; Baton Rouge General cites improved engagement, retention, and patient-care quality as outcomes of the PayActiv program.

Baton Rouge General Medical Center

Kendall Johnson

CFO