Case Study: Oxfordshire County Council achieves digital payment transformation with Access PaySuite

Oxfordshire County Council - Customer Case Study

Oxfordshire County Council sought to become "digital by default" and needed a modern payment processing solution for its citizens. The council partnered with vendor Pay360 by Capita to enable seamless payments for services like parking and registrars across online, phone, and in-person channels.

The solution from Pay360 by Capita integrated with the council's systems for real-time payment updates and offered secure features like stored card details and an automated telephony system for call centers. This provided a quick and smooth customer experience. As a result, Pay360 by Capita was selected for its strong integration capabilities, high security standards, and competitive pricing, revolutionizing how citizens access and pay for council services.

Oxfordshire County Council

Ian Dyson

Assistant Chief Finance Officer (Assurance)