Case Study: Mansfield District Council improves payment security and reduces costs with Access PaySuite by Capita

Mansfield District Council - Customer Case Study

Mansfield District Council worked with Pay360 by Capita to move away from its on-site card payment system and find a fully hosted, certified solution that could meet the demanding requirements of PCI DSS. The council needed a more secure, up-to-date approach that would reduce the financial and staff burden of managing payment compliance in-house.

Pay360 by Capita provided Access PaySuite, delivering hosted card payments across online, telephone, contact centre and face-to-face channels, alongside income management for better control, reconciliation and reporting. The council reported improved flexibility and user experience, easier reporting and page configuration, reduced card processing costs, and savings of over 7% on Post Office and PayPoint payments, with all payments now managed through a single provider.

Mansfield District Council

Chris Jarvis

Manager