Case Study: Middlesex University improves student payment experience with Pay360 by Capita

In the first 10 months of using Pay360's payment solutions, Middlesex received in excess of 800 payments totaling in £1.6m being processed

Middlesex University needed to streamline its time-consuming and resource-intensive manual process for handling student payments. The university partnered with Access PaySuite to automate these transactions, seeking a solution that was efficient, secure, and user-friendly for its large student body.

Access PaySuite implemented its over-the-phone Touch Tone payment solution, allowing students to make secure payments at any time using their telephone keypads. This automation freed up staff to handle other inquiries, improved security, and centralized payment management. The results for Access PaySuite's client were significant, with over 800 payments totaling £1.6 million processed in the first ten months, saving the university time and money while enhancing the student experience.

Middlesex University

Pam Blake

Treasury Manager