Case Study: Portland Mental Health & Wellness achieves secure, password-free HIPAA patient outreach with Paubox Email Suite Plus

Why Portland Mental Health & Wellness chose Paubox over Virtr

Portland Mental Health & Wellness (PMHW) is a psychotherapy practice whose clinicians and trainees provide care and training focused on connection, healing, and growth. When COVID‑19 reached the Pacific Northwest, PMHW needed a fast, HIPAA‑compliant way to share timely updates with roughly 900 patients and enable remote care—so they adopted Paubox and the Paubox Email Suite Plus to send secure messages without requiring patient portals or passwords.

Paubox enabled automatic, always‑on email encryption so staff didn’t have to decide whether to secure messages; PMHW used it to send sanitation protocols, OHSU resources, and telehealth/insurance updates. As a result, over the past 12 months PMHW sent more than 290,000 encrypted emails on behalf of 56 employees, maintaining easy, measurable secure outreach to patients and avoiding the login friction they rejected with alternatives like Virtru.

Portland Mental Health & Wellness

Brad Larsen-Sanchez

Licensed Psychologist & Owner