Case Study: Vivent Health achieves seamless, 100% HIPAA-compliant email encryption with Paubox

Vivent Health - Customer Case Study

Vivent Health, a Wisconsin-based nonprofit that has provided care for people living with or at risk for HIV for 35 years, manages PHI for about 12,000 patients across four states with 500 employees. The organization struggled with an email encryption product that required manual steps (clicking an icon or adding a subject modifier), creating workflow slowdowns, user error risk, and confusing recipient experiences. Vivent Health chose Paubox and its Paubox Email Suite to address these challenges.

Paubox implemented Paubox Email Suite enterprise-wide after a merger, delivering always-on, zero-step encryption (HITRUST certified) that works behind the scenes and requires no sender or recipient action. Since April 2020 Paubox has encrypted nearly 125,000 emails for Vivent, eliminated one server (reducing costs and IT overhead), sped up communications, and improved recipient access—resulting in streamlined, HIPAA-compliant email across Vivent’s 13 locations.

Vivent Health

Tim Dyer

Chief Financial Officer