Case Study: Sunrise LCSW achieves HIPAA-compliant, seamless client communication with Paubox Email API

Sunrise LCSW - Customer Case Study

Sunrise LCSW, a virtual mental health private practice run by licensed clinical social worker Gretchen Murchison, needed a secure way to communicate with clients and other practitioners while staying HIPAA compliant. As a growing practice serving patients ages 16–60, Sunrise LCSW wanted an email solution that would be easy for less tech-savvy clients to use and flexible enough to scale, without adding complexity or relying on passwords for every message. Paubox Email Suite was selected to help meet those needs.

With Paubox, Sunrise LCSW gained HIPAA-compliant email that works seamlessly for client intake, billing, scheduling, and communication with outside providers. Murchison praised Paubox for its responsive customer service, easy setup, and lack of extra steps like passcodes or new apps, saying it saved time and reduced administrative burden. While no hard metrics were provided, the reported impact was smoother day-to-day communication, improved ease of use for patients, and a strong recommendation from the customer for other small practices.

Sunrise LCSW

Gretchen Murchison

Sunrise LCSW