Case Study: Smiles International achieves HIPAA-compliant patient communication and blocks thousands of threats with Paubox Email Suite Plus

Smiles International updates patients via encrypted email about changes to services due to the coronavirus pandemic

Smiles International, a three-office dental practice serving about 3,600 patients in the Washington, DC area, needed a reliable way to communicate COVID-19 updates and routine patient information while staying HIPAA compliant. To secure inbound and outbound messages and protect patient PHI, the practice implemented Paubox Email Suite Plus from Paubox.

Paubox automatically encrypts all email (no portals or passwords for recipients), allowing 18 staff to send more than 40,000 HIPAA-compliant emails in the past 12 months. Paubox also blocked 3,255 spam, 338 viruses, and 92 phishing attempts in the same period, helping Smiles International keep patients informed, reduce cancellations, and maintain compliance.

Smiles International

Ben Watkins

Finance and Accounting Manager