Case Study: Radix Health achieves secure, targeted COVID-19 patient outreach with Paubox Email API

Radix Health powers doctors’ email correspondence with the Paubox Email API during the coronavirus outbreak and beyond

Radix Health, a health technology company that helps providers manage the patient appointment journey, needed a way to send HIPAA-compliant notifications and timely COVID-19 updates without blasting entire patient panels. To maintain patient access to care, pre-screen for coronavirus symptoms, and load balance appointment demand, Radix Health adopted the Paubox Email API to deliver secure, targeted email communications that require no portal for recipients.

Using the Paubox Email API, Radix automated targeted pre-screening messages, enabled secure patient replies to reschedule when symptomatic, and updated call-center workflows to triage telehealth appointments—reducing unnecessary in-person visits and filling opened slots. Paubox supported over 2,133,235 emails in the past 12 months, giving providers millions of secure touchpoints with patients and measurable improvements in scheduling efficiency and patient safety.

Radix Health

Akshay Birla

VP of Sales & Marketing