Case Study: Quality Care achieves HIPAA‑compliant telehealth and seamless secure email with Paubox Email Suite

Quality Care uses the latest HIPAA technology to keep its 500 clients in the loop about state policy updates

Quality Care, a Kentucky social work agency, needed a fast, secure way to get top-down COVID-19 directives and new telehealth procedures to staff and clients without introducing HIPAA risk or forcing recipients through portals and passwords. To solve this, Quality Care turned to Paubox and deployed Paubox Email Suite Standard to simplify mass communication and protect sensitive information.

Using Paubox Email Suite Standard, all emails were encrypted by default and opened by recipients with a single click—no portals or passwords—allowing Quality Care to transition to telehealth confidently. Paubox enabled the agency to send nearly 45,000 HIPAA‑compliant emails on behalf of 22 employees since March 2020, eliminating encryption guesswork, reducing communication friction, and providing the staff peace of mind.

Quality Care

Terra Durbin

Owner & Executive Director