Case Study: Scott Salathe PsyD achieves HIPAA-compliant patient communication and practice growth with Paubox Email Suite Plus

Paubox Email Suite Plus enables Scott Salathe to transition his practice online during COVID-19 outbreak

Scott Salathe PsyD is a Kentucky-based clinical psychologist who runs a private practice and needed a fast, secure way to communicate with patients, colleagues, and the broader professional community—especially during the COVID-19 outbreak. As a Paubox customer using Paubox Email Suite Plus, his challenge was to notify roughly 50 patients about the shift to telehealth, share protected health information (PHI) safely, and maintain robust inbound email security without relying on time-consuming phone calls or fax.

Paubox Email Suite Plus provided default HIPAA-compliant encryption and inbound protection, enabling Scott to email all patients promptly about practice changes (instead of calling each of his ~50 patients), share detailed clinical feedback securely, and coordinate referrals with other providers. Using Paubox, he avoided weeks of phone tag, created new fee-based email services that generated additional revenue, and grew his practice’s communication capabilities while keeping PHI safe.

Scott Salathe PsyD

Scott Salathe PsyD