Case Study: MedPlus achieves 100% email encryption and seamless HIPAA-compliant delivery with Paubox Email Suite

MedPlus Solutions switches to Paubox Email Suite and encrypts 5 times more email than with its previous provider

MedPlus, a Puerto Rico–based long-term care and specialty pharmacy serving about 10,000 lives a month, struggled with a portal-based email encryption solution (Virtru) that required recipients to log in and resulted in only 17.3% of outgoing messages being encrypted. The login requirement caused delays for clinicians and care teams, and MedPlus needed a HIPAA-compliant, easy-to-use way to transmit PHI without disrupting workflows.

Paubox delivered Paubox Email Suite, a portalless, HITRUST-certified secure email solution that encrypts every message by default and was implemented with a single setup call. As a result, Paubox helped MedPlus move encryption from 17.3% to 100%—nearly 50,000 encrypted emails per month—eliminated the ~7.3 weekly support calls about opening encrypted mail, and boosted staff productivity and faster patient care.

MedPlus

Sultan Yassin

President