Case Study: Inclusa achieves seamless, portal-free PHI email encryption and saves 20 hours/week with Paubox Email Suite

Inclusa switches to Paubox Email Suite and frees up 20 hours of employees' time a week

Inclusa, a Wisconsin-based managed care organization with 1,200 employees, a network of 6,000 providers and more than 15,500 members, needed a reliable way to transmit protected health information (PHI) across 51 counties. Portal-based (Zix) and keyword-based (Microsoft 365) solutions proved cumbersome for small provider offices and created a heavy support burden for Inclusa’s IT team, so Inclusa turned to Paubox and its Paubox Email Suite to address the problem.

Paubox implemented Paubox Email Suite, which transparently encrypts every email (no portal or passwords) and is HITRUST certified; onboarding took only a couple of weeks with Paubox support. In one year Inclusa sent more than 13 million secure emails, and the solution freed up about 20 hours per week of IT time, reduced support tickets, and made it far easier for providers and members to receive PHI.

Inclusa

Josh Jandrain

Chief Information Officer