Case Study: Ho'okele Health Navigators achieve HIPAA-compliant, fax-free email and stronger security with Paubox Email Suite Plus

Ho'okele Health stops relying on fax machines and starts relying on HIPAA compliant email

Hookele Health Navigators, a team that helps clients navigate complex healthcare and coordinate appointments, faced the challenge of sending protected health information (PHI) securely while maintaining productivity. To meet HIPAA requirements, eliminate reliance on faxes and code names, and improve efficiency, they turned to Paubox and its Paubox Email Suite Plus offering.

Paubox implemented Email Suite Plus with three simple configuration changes to Hookele’s Exchange server and firewall in under 30 minutes, enabling seamless outbound and inbound email encryption and protection against email‑based cyberattacks without any changes required from staff. As a result, Paubox encrypted nearly 43,000 emails sent by 13 employees in the past 12 months, blocked 219 viruses and 194 phishing attempts, removed the need for faxing or portals, and streamlined the team’s HIPAA‑compliant email workflow.

Hookele Health Navigators

Bonnie Castonguay

Co-Founder