Case Study: Henderson Behavioral Health saves 460+ hours with Paubox Email Suite

Henderson Behavioral Health saves 468 hours a week with Paubox

Henderson Behavioral Health (HBH), a major Florida-based mental health and addiction recovery provider, faced significant challenges in managing a constant stream of work-related voicemails. This manual process was tedious, consumed hundreds of staff hours, and posed a serious security risk as voicemails containing protected health information (PHI) could be overheard in public, potentially violating HIPAA. Their CIO, Tony Cox, sought a solution to automate this workflow securely and improve productivity. They turned to their existing vendor, Paubox, and implemented the Paubox Email Suite Premium.

Paubox implemented a customized workflow automation feature that transcribes voicemail audio files with 99% accuracy and delivers the text within a HIPAA compliant and HITRUST CSF certified encrypted email. This solution from Paubox eliminated the security risk of audio playback and saved staff significant time. The implementation was seamless and took just two weeks. The results were immediate: HBH now saves over 460 hours of staff time annually, equivalent to nearly $9,360 in wages, while ensuring PHI remains secure and HIPAA compliant.

Henderson Behavioral Health