Case Study: Health Catalyst achieves 100% default HIPAA-compliant email encryption with Paubox Email Suite

Health Catalyst uses Paubox Email Suite to make it easy for staff to send encrypted messages by eliminating extra steps and the possibility of human error

Health Catalyst, a healthcare technology company that builds EMR-integrated applications, needed a foolproof way to send PHI over email. Their previous vendor, Virtru, didn’t encrypt all outbound messages by default and caused compatibility headaches (e.g., with a Salesforce Chrome extension), creating a high risk of human error. To meet their goals of default HIPAA-compliant encrypted email and 100% compliance, Health Catalyst evaluated and adopted Paubox Email Suite.

Paubox deployed Paubox Email Suite to encrypt all outbound email by default and deliver messages via secure TLS without forcing recipients to create accounts. The solution was quick to onboard and easy to manage, and Paubox’s support smoothed the transition. In under a year Paubox encrypted over 200,000 emails sent by 43 staff members, eliminated incidents of unencrypted PHI being sent, and materially improved Health Catalyst’s email security and risk profile.

Health Catalyst

Vicky Weber

Business Operations Analyst