Case Study: Grassroots Labs achieves HIPAA-compliant email communications with Paubox

Grassroots Labs - Customer Case Study

Grassroots Labs is an Atlanta-based online lab testing marketplace that needed a simple, secure, HIPAA-compliant way to communicate with patients, providers, and agencies. As the company sent order confirmations, password resets, test instructions, and follow-up messages by email, it wanted an encrypted solution with easy implementation and CRM integration. To meet that need, Grassroots Labs turned to Paubox Email API.

Paubox implemented smoothly, with Grassroots Labs’ developer reportedly switching over in just a couple of days. Since then, every email they send has gone through Paubox, including email marketing messages, and the team says it “just works” with minimal maintenance. Grassroots Labs also highlighted Paubox customer service as a key benefit, noting that issues were quickly resolved, and the company plans to expand its use of Paubox products as it grows.

Grassroots Labs