Case Study: Employee Assistance of the Pacific achieves automatic HIPAA-compliant encrypted email and stronger security with Paubox Email Suite

EAP chooses Paubox due to the ease of use for both email senders and recipients

Employee Assistance of the Pacific, a Hawaii-based provider of workplace counseling to more than 200 businesses, faced growing burdens managing HIPAA-compliant email: existing encryption services were cumbersome and customers had to jump through multiple steps to read messages. The organization turned to Paubox and its Paubox Email Suite Plus to simplify secure patient communications and meet contractual and ethical requirements.

Paubox implemented an easy, two-hour setup that enabled automatic, by-default email encryption with no recipient portals or passwords — recipients simply click “open.” In the past 12 months Paubox encrypted over 7,000 emails sent by five EAP staff members and blocked 80 virus emails and 21 phishing attempts, improving workflow efficiency, customer service, and reducing the risk of costly HIPAA breaches.

Employee Assistance of the Pacific

Dave Mitchell

General Partner