Case Study: Darkhorse Tech achieves zero-step HIPAA-compliant email encryption and fewer IT support tickets with Paubox Email Suite

Darkhorse Tech partners with Paubox to provide their dental clients superior email encryption

Darkhorse Tech, a managed security services provider founded by Reuben Kamp that supports 870 dental-industry clients, faced persistent friction with legacy email encryption solutions that confused non‑technical users and generated time‑consuming IT support tickets. To address this, Darkhorse partnered with Paubox and implemented the Paubox Email Suite to provide HIPAA‑compliant email encryption that would be simple for both senders and recipients.

Using Paubox’s partner program, Darkhorse rolled out Paubox Email Suite’s zero‑step, HITRUST‑certified encryption across its client base with support from the Paubox team. The result: clients can securely send PHI without extra steps, staff report far fewer email support tickets, and practice owners praise the solution’s ease (“this is magic”), improving overall client satisfaction and reducing operational burden for Darkhorse.

Darkhorse Tech

Reuben Kamp

Founder and CEO