Case Study: Coral achieves automatic HIPAA-compliant email encryption and streamlined communications with Paubox Email Suite

Coral saves time for its employees and customers with Paubox Email API

Coral is a healthcare IT company that connects health plans and providers and manages the full referral process for self-insured employers and providers. With 60 remote employees and more than 1,000 provider offices in its network, Coral sends thousands of emails monthly outside its secure platform—some containing PHI—and needed a way to encrypt communications (including a new voucher feature) to avoid HIPAA violations. Coral chose Paubox and its Paubox Email Suite to address this challenge.

Paubox implemented seamless, behind-the-scenes email encryption (Paubox Email Suite), requiring zero extra steps from senders or recipients and meeting HITRUST CSF standards. In the past year Paubox encrypted nearly 500,000 emails for Coral—including notifications and messages from 46 team accounts—resulting in faster customer service, major time savings, reduced compliance burden, and greater peace of mind for the Coral team.

Coral

Morgan Smith

Head of Product Development